*Delivery Costs:
Delivery charges are not included in the price of the products, however, you can find them in the Drop Down Menu (Shipping) located next to the order button for each product. Sometimes we will promote free shipping, but it will say so in the drop down box. If there is no box, freight will be calculated after you enter your address in the order area and a salesman will call you back with the price. Please specify any special delivery arrangements required, additional charges may apply to that request. Please note that ordering multiple products from the same manufacturer can decrease your shipping cost, call for quantity discounts. We can accept orders from military personnel only with a specific address within the Continental US; unfortunately we cannot arrange delivery to APO addresses.

*Arranging Delivery:
On larger items, a motor freight company will contact you when your product is ready to leave your local terminal. The normal service is curb side delivery. With curb side delivery there will be one truck driver who will slide the Product off of the back of the truck and bring it to the curb. If you would like someone to perform an inside delivery for you... You may discuss the extra charge for that service with the local terminal manager when they contact you. If the freight carrier will not help you, please contact a furniture moving company. Customers located in remote areas or areas where a semi truck cannot get to, may have longer transit times. Also All UPS able goods ship ground, unless changed by customer.

If for some reason you are unable to have your product delivered within 3 days of the freight carrier’s notification you are liable for and will be charged any storage fees. To avoid this, please be on hand to accept delivery within a timely window.

If you order a product and then are unable to be contacted when the product is ready for delivery, we will hold your product for 2 weeks at the local terminal. You may arrange to have it delivered in this time; however you are responsible for any associated storage fees. If we are still unable to deliver the product after two weeks, we will return the product to the factory and you will be charged the actual freight there and back as well as storage and restocking fees.

WHAT IF I HAVE A MISSING OR DAMAGED PART?

Please inspect your order thoroughly before accepting delivery. Look for damages and missing parts. Please notate any damage or missing part on the driver's delivery receipt before signing for it. If you fail to notate damages or missing parts on the driver's delivery receipt, the freight carrier will not compensate you for your loss. If your order is damaged or is missing a part please call us and inform us. Or you can fill out this form
WHAT IF MY PRODUCT IS DAMAGED WHEN IT ARRIVES?

Inspect the package(s) thoroughly upon delivery. Write on the bill of laden before the freight company driver leaves, the nature of the damage and/or if any components are missing. If possible take pictures, and attach them in an email so we can have a complete damage report on file. If you fail to note freight damage on the bill of laden upon delivery, the freight carrier will not compensate you for your loss!!! Click Here
DO YOU HONOR MANUFACTURER WARRANTIES?

Unfortunately we do not currently honor manufacturer warranties. If the item is under warranty and is in need of repairs please contact the manufacturer.

For more information please refer to our

WHAT IF I JUST DON'T LIKE IT?

Direct Gametables wants you to be satisfied with your purchase. Take up to a week to decide if it's right for you. If you are unhappy with your purchase, and the product is undamaged; for a 15%-25% restocking fee and freight costs, you can return the product. Rewrap it in the original packaging, and call for return instructions.

WHAT IF AN ITEM HAS MISPRINTS?

Misprints sometimes happen, especially during the fall when model year changes effect every product in the site. Misprints are unintentional and subject to change. If you suspect something is not correct on the site, be it price or description, please let us know.

For more information please refer to our

OUR COMMITMENT TO YOU:

At DirectGameTables.com we understand that problems occasionally occur with orders and deliveries. Our commitment is to provide the best, hassle-free resolution if such problems occur. Your experience with DirectGameTables.com should always prove just how much we value your business and your time.

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